Privacy Policy
Last updated: 27th July 2026
Twoshade (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose your personal information, and how we handle the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What we collect
We only collect personal information that is reasonably necessary to provide our services. This typically includes:
- Name, phone number, email address
- Service address or job site location
- Details about the work you’re enquiring about
- Payment and billing information
- Records of our communications with you (including phone calls, which may be recorded)
How we collect it
We collect information directly from you when you:
- Submit an enquiry or quote request on our website
- Call, SMS, email or message us
- Book or receive a service from us
- Leave a review or respond to a survey
We may also collect information automatically when you visit our website (see Cookies below), or receive it from third parties such as referral partners or online directories.
Why we collect it
We use your personal information to:
- Respond to your enquiry and provide quotes
- Deliver, schedule and invoice our services
- Communicate with you about your job
- Keep records and meet our legal, tax and insurance obligations
- Improve our services and website
- Send you marketing about our services, where you have not opted out
You can opt out of marketing at any time by using the unsubscribe link in any email, replying STOP to any SMS, or contacting us using the details on this website.
Who we share it with
We do not sell your personal information. We may disclose it to:
- Employees, contractors and subcontractors who carry out work for you
- Service providers who help us operate our business (e.g. accounting, CRM, booking, payment processing, IT and hosting providers)
- Advertising and analytics providers, in de-identified or hashed form (see Cookies below)
- Anyone else where required or authorised by law
Some of these providers may store data overseas, including in the United States and the European Union. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
Cookies, analytics and advertising
Our website uses cookies and similar technologies, including Google Analytics / Google Ads / Meta Pixel, to understand how visitors use our site and to measure the performance of our advertising. This may involve collecting your IP address, device information and browsing activity on our site.
You can disable cookies through your browser settings, though some parts of the website may not work correctly as a result.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage, access controls and password protection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your information only for as long as we need it, or as required by law, and destroy or de-identify it when it is no longer needed.
Accessing and correcting your information
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period. In some limited circumstances we may refuse access, in which case we will explain why in writing.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first using the details below and we will investigate and respond within a reasonable period.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.